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Complaints are a Compliment

BY VERONICA PONTES-MATZNER

Do you know who the Miami-Dade County Director of the Police Department (police chief) is? Can you name the Miami-Dade County manager? Don't feel uninformed, you're not alone. While most citizens know the mayor of Miami-Dade County is Alex Penelas -- it helps that he was written up in People Magazine -- far fewer could name the county manager (Pinecrest resident Merritt Steirhiem) and I had to make a couple of calls to find out the name of the Miami-Dade Police Department Director, Carlos Alvarez.

Of those who could name our county leaders, few would consider calling them to discuss a concern or to make a complaint other than something of significant magnitude. Moreover, if you did call any of the offices, the reality is that you would likely not speak directly with the office holder, but would express your concerns to a staff member. This is commonplace and is the standard in large municipalities around the country.

However, small communities have the luxury of being able to provide a more personalized level of service. Residents can and do call and speak directly with the Village manger, Peter Lombardi, and with the police chief, John Hohensee. A sample of how the community exemplifies confidence in its services and leadership can be extrapolated from the Village police statistics. Since our police department came on line, we have consistently seen a decline in the various crime categories, with the exception of petty crime.

Interestingly, it is not that we have had an increase in this type of crime. In contrast, what we are experiencing is a restored confidence in the system. How many of us would bother reporting a child's bike stolen from our front yard or a vandalized mailbox to the Metro Miami-Dade Police Department? And, I'm not suggesting that county police are not concerned about petty crime. The truth is, we all know that these types of offenses are low on the priority list of any large metropolitan-area police department and that basically it is a waste of everyone's time to file a report on a child's stolen bike.

Consequently, the fact that we now take the time to call our local police department to report such incidents demonstrates that we have renewed confidence and no longer see it as a waste of time.

Although, at times it may seem as if there are a lot of people complaining about any number of things, I think that Village officials should consider it a compliment. Residents, who would not and never have bothered filing a complaint under Miami-Dade County's reign, now do not hesitate to call in a problem or concern to Pinecrest officials. It is a compliment that they are taking the time to call because they now have an expectation that their concern will be addressed. Furthermore, they know that they can call and speak directly to the Village manager, the police chief, or the council members, if need be.

Kudos to Cosgrove ...
On another issue, I would like to commend State Representative John Cosgrove for casting the deciding vote to provide a choice of the electric chair or lethal injection to convicts sentenced in death penalty cases. I admire his courage to vote his conscience, even if it was against his party's wishes. It is refreshing to witness common sense over party line politics.

I can be reached at 305-666-7969 or via fax, 305-666-8487.


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